5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Safety guard companies are unlike any seller that a home manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you determine whether the protector organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it is important to implement a method of verification and quality control to make sure that issues associated with the lack of doing these jobs do not start to occur.
In this guide we’ll talk five (5) simple steps to improving your security guard service and attaining what you imagine as your perfect event security London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security company and inquire does it look adequate.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb method to screen whether the protector is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue can tell you a lot about what to expect from that guard and it gives you a chance to ask a different guard if you think that it is essential.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the business itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your site specific training looks like:
• Does it occur at your premises?
• How long is each new officer educated?
• How long does the security firm double bank? (Double banking is the process of experiencing a seasoned guard working in the same time as the new guard.)
Determine the response to each of the questions and be certain that they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes on preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work is not significant and they start to see themselves as not as a region of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are on your premises. These tracking systems allow the security guard business to track the log and time the action of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you are not there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to make sure that they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser is not really a security guard business. If so, your audit is sure to develop issues with your current security guard business.